| We
understand that every business is unique and can have very unique
challenges. This is why we take a customer-oriented approach
to finding just the perfect solution for your organization. In some
cases, implementing an electronic solution for the purposes of imaging
or document management, storage, data capture or forms processing
requires that business processes be revised. The first step is to
understand your business and then analyze your current business
processes to understand where improvements can be made, both from
an operational and technical perspective. We talk to management
and staff members to get a better understanding of the challenges
faced by the organization, current staff skill levels, and future
goals and objectives. No solution is a good solution if it does
not have the buy-in of the people using it. Understanding all these
factors ensures we will create a solution that is not only technically
capable, but also widely used by everyone in the organization.
We
then assess current technical infrastructure including other vendor
applications that may be installed in your environment to plan
for any problems that may occur during the implementation phase.
Armed with this information, we are then able to search our many
product and service offerings to propose a solution that will
accommodate both short and long term objectives.
Our
implementation process is thorough, yet non-intrusive. Our goal
is to implement your solution quickly, effectively and seamlessly
with as little interruption to your daily operations as possible.
We follow a methodology of:
- Setup/installation
- Perform
system testing
- Gather
customer feedback and get system approval
- Make
any necessary changes/re-testing/new approvals
- Conduct
end-user and administrative-level training
- On-site
roll-out of production system
- On-site
availability during first day of production
- Priority
availability during first week of production
In
cases of system integration efforts, we work with other vendors
to make sure the overall implementation is a success. Our commitment
to customer service does not stop once your solution is implemented.
We know that happy customers are returning customers. We are available
for ongoing support. We contact our customers periodically just
to make sure things are running smoothly. Our objective is to
ensure that unforeseen problems do not interrupt the running of
your business. We strive to help you provide the best customer
service possible for YOUR customers. This is our commitment to
each and every customer.
As
a supplier of imaging and document management solutions,
we have long recognized the importance of document backfile conversion.
The backfile conversion process is the first critical step in
image-enabling your enterprise. With careful planning and proper
execution, your document backfile conversion will yield information
assets that can be leveraged to make your company more responsive,
competitive and efficient.
Whether
your data resides on paper, microfilm, in electronic files or
a combination, SSG is prepared to help you convert your information
assets into a gold mine of knowledge.
SSG
will convert documents from any source including paper, microfilm,
as well as optical and other digital formats. We can convert images
from other imaging platforms as well. We can pick up your documents
for scanning and bring them to our facilities, or we can set up
a scanning operation on your premises. We then deliver the data
in the format you require on virtually any media, including CD-ROM,
magnetic or optical disk.
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